I’ve been trusting my local Dodge/Ram service department with my vehicles since 2004. I make it a point to know the service reps at the desk, and call them by name when I walk in (they know me by name as well). I always take my vehicle (truck or car) in first thing on a Saturday to beat the rush. They always remind me the Hellcat takes at least an hour because the extra work that goes into it (they are very detailed). I hear horror stories about different service departments, and I’m thankful for my local guys. I refuse to buy a Ford because of the stories coming out of that service department!